Last Updated: April 2026

At Barakah Journeys, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This policy explains how we collect, use, and protect your information when you use our services or visit our website.

1. Information We Collect

To provide you with premium Hajj and Umrah services, we collect the following types of information:

• Personal Identity: Full name, gender, date of birth, and nationality.
• Contact Details: Email address, phone number (WhatsApp), and home address.
• Travel Documentation: Passport copies, visa information, and Saudi Ministry (Nusuk) profile details.
• Health Information: Vaccination records (such as ACWY Meningitis) and any specific medical requirements or mobility needs.
• Payment Data: Billing address and payment details (processed securely via our encrypted payment gateways).

2. How We Use Your Data

We use your information strictly for the following purposes:

• Booking & Logistics: Securing flights, hotels, and transportation.
• Visa Processing: Submitting required data to the Saudi Ministry of Hajj and Umrah.
• Communication: Sending booking confirmations, flight updates, and spiritual preparation guides.
• Nusuk Support: Assisting with the creation and verification of your digital Hajj profile.
• Legal Compliance: Meeting UK travel regulations and financial reporting requirements.

3. Data Sharing and Third Parties

We do not sell your data. However, to fulfill your travel contract, we must share specific details with:

• Airlines & Hotels: To confirm your reservations.
• The Saudi Ministry of Hajj & Umrah (Nusuk): For visa and Hajj package authorization.
• ATOL/IATA: For financial protection reporting and compliance.
• Ground Staff: Our local teams in Makkah and Madinah who facilitate your Ziyarah and transport.

4. Data Security

We implement robust technical and organizational measures to safeguard your data. This includes:

• SSL Encryption: To protect data transmitted through our website forms.
• Secure Servers: Storing sensitive documents in encrypted environments.
• Access Control: Limiting data access only to authorized staff members who require it to process your booking.

5. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• The Right to Erasure: You can request the deletion of your data (subject to legal and travel record retention requirements).
• The Right to Object: You can opt-out of marketing communications at any time.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer:

Barakah Journeys 15 Osprey Road, Erdington, Birmingham, B23 5JQ, United Kingdom Email: info@barakahjourneys.co.uk Phone: +44 1582 310000